For a full refund, the deadline to submit your request is 48 hours prior to delivery or pickup time.

Balloon Expert is not able to change or cancel an order if the request is made on the day of delivery or pickup time since the balloons will already be inflated and once inflated its non-refundable.

Delivery and pick up in-store can only be modified based on availability. For delivery, we only accept modification for the address, date and hours if we didn't deliver your order yet.

If the recipient's address is incorrect and delivery was attempted to the address, there is a 20$ address correction fee. Balloon Expert is not responsible for deliveries made to incorrect addresses submitted to us by the customer. If such a delivery is made, the customer assumes responsibility for the entire purchase.

Please send your request by email to or call us at 438-638-9009. Consider your order cancelled or changed only when you have received a confirmation by email.